The Coronavirus crisis has disrupted the lives of nearly everyone in the world at this point. It has caused us to change how we interact and how we go about living our daily lives. It also has changed how we work. Community lockdowns and shelter in place directives have resulted in a sudden shift [...]
Checking in with work teams is even more important when working remotely. It’s essential to pull everyone together to make sure everyone understands plans and expectations and to communicate any changes in the plan. This is a best practice for both departmental work teams and cross-functional process teams. Here are some tips to make [...]
Challenges in the healthcare industry are immense. Hospitals and other healthcare providers are faced with growing demand, shortages of staff, and immense pressure to reduce costs while improving patient satisfaction and outcomes. Many healthcare providers have turned to the concepts of Lean thinking to facilitate improved performance. While numerous good results have been attained [...]
A Lean Management System may be applied by any organization that wants to improve process performance in the eyes of customers, business leaders and employees. Lean is about creating customer value with a minimal amount of waste. It is both a philosophy and a set of principles/tools. It can be applied for the design [...]
So you want to grow your business, become more efficient, and delight your customers with service excellence. Want to know how? Here is some important information to help make a dramatic difference in business performance. In all industry sectors, customers want to receive more value for their time and money. Customers want shorter wait [...]
"The solution is obvious. Just Do It!” This expression is often heard in the field of process improvement. The yearning for speed and simplicity of a Just Do It (JDI) approach is understandable. Just as problems vary in complexity and difficulty, so do the solutions we seek to correct them. Sometimes process solutions are [...]
