Six Principles for Process Excellence

By |2017-08-20T13:18:50+00:00June 5th, 2017|Lean, Lean Six Sigma, Operational Excellence, PDSA|

So you want to grow your business, become more efficient, and delight your customers with service excellence.  Want to know how?  Here is some important information to help make a dramatic difference in business performance. In all industry sectors, customers want to receive more value for their time and money.  Customers want shorter wait [...]

Just Do It vs PDSA: Resisting the Allure of the Quick Fix

By |2018-06-12T11:14:06+00:00April 7th, 2017|Improvement Tools, Lean, Lean Six Sigma, PDSA|

"The solution is obvious.  Just Do It!” This expression is often heard in the field of process improvement.  The yearning for speed and simplicity of a Just Do It (JDI) approach is understandable. Just as problems vary in complexity and difficulty, so do the solutions we seek to correct them. Sometimes process solutions are [...]