Loading...
Who We Are 2017-08-16T11:06:58+00:00

law_6-compressor

OPERATIONAL EXCELLENCE IS OUR SPECIALTY

Ralston Excellence is a training and consulting firm that specializes in operational excellence. We help organizations learn and implement approaches that will drive improvement in the work systems and processes of the organization so that performance goals and objectives will be achieved or exceeded. We have deep knowledge and experience in many related areas including: Malcolm Baldrige National Quality Award, Lean, Six Sigma, Balanced Scorecard, and Quality Management Systems. Ralston Excellence relies on a network of associates to provide capacity and wider breadth of experience and expertise.

WE HAVE WORKED WITH THE WORLD’S MOST SOPHISTICATED BUSINESSES ON PERFORMANCE IMPROVEMENT

We have experience in most major industries including manufacturing, service, and healthcare. A small sampling of clients includes customer call centers, hospital labs, hospital patient services, product distribution centers, banking operations, high technology manufacturing, retail operations, physician clinics, and revenue cycle processing.

OUR COMMITMENT TO HELPING OUR CLIENTS ACHIEVE PERFORMANCE AND OPERATIONAL EXCELLENCE IS UNPARALLELED

We are headquartered in the Piedmont Triad Region of North Carolina and provide world-class services throughout the continental United States. We provide services both onsite and virtually to best meet the needs of our clients and use technology to enable distance learning and coaching services.

GLOBAL EXPERIENCE. WORLD-CLASS RESULTS.

ER RALSTON

PRINCIPAL, COACH, AND TRAINER

Er brings more than 30 years of experience in numerous operations and quality leadership interventions. He is an accomplished executive coach, trainer, and consultant, specializing in business process excellence, strategic and tactical business planning, Lean Six Sigma improvement methodologies, and the Malcolm Baldrige National Quality Award criteria for performance excellence.

THE RALSTON EXCELLENCE DIFFERENCE

  • We customize our services to meet your specific needs.
  • We have deep expertise in improvement methods and tools.
  • We have vast experience in multiple industries.
  • We have capacity through a network of associates.
  • We guarantee your satisfaction with our services.

“Er and I worked together for more than 10 years at AMP, Incorporated. Er’s analytical mind and methodical approach to business enabled the company to achieve high levels of performance in quality, customer service, and profitability. Er has always displayed a high degree of integrity, responsibility, and ambition.”

Robert Bruggeworth • CEO, Qorvo
“I had the opportunity to work with Er on both a space redesign and a major core process redesign and found Er to be extremely knowledgeable, capable, and able to manage varying and often diverging opinions and data. He is very good at helping a group create renewal that is their own. Er applies Lean in a holistic and balanced way, so no matter what the issue or the challenges, you will find balanced and effective solutions.”
Dr. Nathan Hagstrom • Chair of Pediatrics, Lehigh Valley Health Network
“Er has extensive background in quality, continuous improvement, and statistical analysis. Er has strong personal characteristics, including impeccable honesty and integrity. He is bright, experienced, and analytical in his approach to business.”
Doug Cross • Former President, Atrium Windows and Doors
“Er is a dedicated quality professional whom I have known for many years. He is a good Baldrige thinker and an experienced quality expert who has proven effective at implementing positive change in many industries and organizations.”
Mike Nichols • Former President, American Society for Quality
“Er is an incredible professional in his field. He comes with experience and knowledge that is invaluable and he delivers performance through exceptional moral and ethical behavior. He has a great ability to convert information into knowledge that anyone can learn from.”
Doug Johnson • Former Director of Innovation, Presbyterian Healthcare Services
“Er is a very gifted and intelligent mind in the realm of process improvement. His understanding of data, process, and methodology were unparalleled at WFUBMC.”
Eric Shipton • Director of Data Analytics and Process, Wake Forest Baptist Health

LEADING MINDS. LATEST PUBLICATIONS.

  • Lean Transformation – A Five Phase Never Ending Journey

Lean Transformation – A Five Phase Never Ending Journey to Excellence

June 12th, 2017|0 Comments

A Lean Management System may be applied by any organization that wants to improve process performance in the [...]

  • Simple Checklist for Safety and Quality

The Simple Checklist – A Highly Effective Intervention for Quality and Safety

June 12th, 2017|0 Comments

In a study published by Johns Hopkins Medicine in 2016, researchers discovered that nearly 9.5% of all deaths [...]

  • Six Principles for Process Excellence

Six Principles for Process Excellence

June 5th, 2017|0 Comments

So you want to grow your business, become more efficient, and delight your customers with service excellence.  Want [...]

  • Voice of the Customer (VOC) is Essential for Process Improvement

Six Reasons Why Voice of the Customer Analysis is Essential for Process Improvement

April 21st, 2017|0 Comments

Clients often ask me why they should take time to collect and analyze Voice of the Customer (VOC) [...]