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The Questions Effective Process Excellence Coaches Should Be Asking

By |2021-09-20T20:36:14-04:00August 8th, 2018|Coaching, Improvement Tools, Operational Excellence|

  The job of the process excellence coach is to help develop skills for problem solving and continuous improvement.  Coaches can play a critical role in developing capability of both individuals and organizations to pursue and achieve excellence.  Training alone is not enough.  People need coaching when they are learning and practicing new skills [...]

Alignment of Process Management and Digital Transformation

By |2021-09-20T20:36:14-04:00June 20th, 2018|Improvement Tools, Operational Excellence|

  Nearly all businesses are continuously looking for ways to become more efficient and more productive.  Many organizations are looking to digital transformation to help with this. To get the full benefit from digital transformation, automation initiatives should be built on the foundation of a sound process management system.  Process Management refers to aligning [...]

Collaborative Assessments – Faster, Less Costly, More Efficient

By |2021-09-20T20:36:14-04:00January 15th, 2018|Baldrige, Improvement Tools, Operational Excellence|

  When conducting an assessment of the organization, two questions that leaders should be asking are: Do we really know how well our organization is performing? Is everyone on the same page with regards to organizational performance and priorities for improvement? For more than two decades, organizations have utilized the Collaborative Assessment process to [...]

The Simple Checklist – A Highly Effective Intervention for Quality and Safety

By |2021-09-20T20:36:14-04:00June 12th, 2017|Healthcare, Improvement Tools, Operational Excellence|

In a study published by Johns Hopkins Medicine in 2016, researchers discovered that nearly 9.5% of all deaths in the United States are directly caused by medical errors. Compared to other leading causes of deaths, this number ranks third, shadowed only by heart disease and cancer. This statistic is alarming, especially when considering that [...]

Six Reasons Why Voice of the Customer Analysis is Essential for Process Improvement

By |2021-09-20T20:36:14-04:00April 21st, 2017|Improvement Tools, Lean Six Sigma, VOC|

Clients often ask me why they should take time to collect and analyze Voice of the Customer (VOC) information.  If there’s a known need, why not go ahead and fix the problem? It may seem that analyzing the bigger picture is a waste of time when they could get right to work taking care [...]

Just Do It vs PDSA: Resisting the Allure of the Quick Fix

By |2021-09-20T20:36:14-04:00April 7th, 2017|Improvement Tools, Lean, Lean Six Sigma, PDSA|

"The solution is obvious.  Just Do It!” This expression is often heard in the field of process improvement.  The yearning for speed and simplicity of a Just Do It (JDI) approach is understandable. Just as problems vary in complexity and difficulty, so do the solutions we seek to correct them. Sometimes process solutions are [...]


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