PRINCIPAL, COACH, AND TRAINER
Er brings more than 30 years of experience in numerous operations and process improvement interventions. He is an accomplished coach, trainer, and consultant, specializing in business process excellence, Lean and Six Sigma improvement methodologies, and the Malcolm Baldrige Excellence Framework.
Er is the founder of Ralston Excellence, a North Carolina-based training and consulting firm. Over the past several years, he has managed and delivered training and consulting services to clients around the world. He has facilitated several large-scale process improvement transformation initiatives to enable achievement of company strategic goals in multiple industries, including manufacturing, service, and healthcare. Previously, Er held positions as a Master Black Belt with the Juran Institute and with Wake Forest University Baptist Medical Center.
Er earned a Bachelor of Science degree in Statistics from North Carolina State University and a Master of Business Administration degree in Quantitative Analysis from the University of North Carolina at Greensboro. Er is a Senior Member of the American Society for Quality and a certified Six Sigma Master Black Belt. He served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award Board of Examiners.