Challenges in the healthcare industry are immense. Hospitals and other healthcare providers are faced with growing demand, shortages of staff, and immense pressure to reduce costs while improving patient satisfaction and outcomes. Many healthcare providers have turned to the concepts of Lean thinking to facilitate improved performance. While numerous good results have been attained [...]
So you want to grow your business, become more efficient, and delight your customers with service excellence. Want to know how? Here is some important information to help make a dramatic difference in business performance. In all industry sectors, customers want to receive more value for their time and money. Customers want shorter wait [...]
Clients often ask me why they should take time to collect and analyze Voice of the Customer (VOC) information. If there’s a known need, why not go ahead and fix the problem? It may seem that analyzing the bigger picture is a waste of time when they could get right to work taking care [...]
"The solution is obvious. Just Do It!” This expression is often heard in the field of process improvement. The yearning for speed and simplicity of a Just Do It (JDI) approach is understandable. Just as problems vary in complexity and difficulty, so do the solutions we seek to correct them. Sometimes process solutions are [...]
Congratulations! Earning your Lean Six Sigma Green Belt is a testimonial to your aptitude and persistence. Most credible LSSGB Certification programs also require successful completion of at least one project that provides added value to an organization. So, further congratulations for making a positive difference. So, what’s next? Should you pursue Black Belt certification? [...]
