A Lean Management System may be applied by any organization that wants to improve process performance in the eyes of customers, business leaders and employees. Lean is about creating customer value with a minimal amount of waste. It is both a philosophy and a set of principles/tools. It can be applied for the design [...]
In a study published by Johns Hopkins Medicine in 2016, researchers discovered that nearly 9.5% of all deaths in the United States are directly caused by medical errors. Compared to other leading causes of deaths, this number ranks third, shadowed only by heart disease and cancer. This statistic is alarming, especially when considering that [...]
So you want to grow your business, become more efficient, and delight your customers with service excellence. Want to know how? Here is some important information to help make a dramatic difference in business performance. In all industry sectors, customers want to receive more value for their time and money. Customers want shorter wait [...]
