The job of the process excellence coach is to help develop skills for problem solving and continuous improvement. Coaches can play a critical role in developing capability of both individuals and organizations to pursue and achieve excellence. Training alone is not enough. People need coaching when they are learning and practicing new skills [...]
Nearly all businesses are continuously looking for ways to become more efficient and more productive. Many organizations are looking to digital transformation to help with this. To get the full benefit from digital transformation, automation initiatives should be built on the foundation of a sound process management system. Process Management refers to aligning [...]
When conducting an assessment of the organization, two questions that leaders should be asking are: Do we really know how well our organization is performing? Is everyone on the same page with regards to organizational performance and priorities for improvement? For more than two decades, organizations have utilized the Collaborative Assessment process to [...]
In a study published by Johns Hopkins Medicine in 2016, researchers discovered that nearly 9.5% of all deaths in the United States are directly caused by medical errors. Compared to other leading causes of deaths, this number ranks third, shadowed only by heart disease and cancer. This statistic is alarming, especially when considering that [...]
Clients often ask me why they should take time to collect and analyze Voice of the Customer (VOC) information. If there’s a known need, why not go ahead and fix the problem? It may seem that analyzing the bigger picture is a waste of time when they could get right to work taking care [...]
"The solution is obvious. Just Do It!” This expression is often heard in the field of process improvement. The yearning for speed and simplicity of a Just Do It (JDI) approach is understandable. Just as problems vary in complexity and difficulty, so do the solutions we seek to correct them. Sometimes process solutions are [...]
