Six Reasons Why Voice of the Customer Analysis is Essential for Process Improvement

By |2018-06-12T11:25:33+00:00April 21st, 2017|Improvement Tools, Lean Six Sigma, VOC|

Clients often ask me why they should take time to collect and analyze Voice of the Customer (VOC) information.  If there’s a known need, why not go ahead and fix the problem? It may seem that analyzing the bigger picture is a waste of time when they could get right to work taking care [...]

Who Is Coaching the Process Excellence Coaches?

By |2017-08-20T13:24:01+00:00April 14th, 2017|Coaching, Operational Excellence|

As businesses continue to seek out new and emerging methods for encouraging staff performance, more and more organizations are discovering the value of coaching programs.  In the field of Process Excellence, coaching is recognized as an important tactic to help the workforce do a better job of improving processes and business operations.  In one recent [...]

Just Do It vs PDSA: Resisting the Allure of the Quick Fix

By |2018-06-12T11:14:06+00:00April 7th, 2017|Improvement Tools, Lean, Lean Six Sigma, PDSA|

"The solution is obvious.  Just Do It!” This expression is often heard in the field of process improvement.  The yearning for speed and simplicity of a Just Do It (JDI) approach is understandable. Just as problems vary in complexity and difficulty, so do the solutions we seek to correct them. Sometimes process solutions are [...]