What We Do

MORE THAN THREE DECADES OF EXPERIENCE

Ralston Excellence offers a wide array of products and services to help your organization improve operational performance and accelerate your journey to excellence. We provide training, coaching, and project execution support. The purpose is to help you optimize results in the most important areas of your organization, including revenue, costs, customer, workforce, product and process. Products and services are customizable to meet your specific needs.

PRODUCTS AND SERVICES

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“Excellence Your Way” Program Development

Excellence Your Way

Does your organization need a defined approached for operational improvement? Or do you have a program that is not working well? Your organization is unique. Your approach to achieving excellence needs to be adaptable to your culture, skills, structure and environment. We will help you define and implement an approach to meet the needs of your organization.

Process Management Training and Coaching

How do you design, manage and improve your key work processes? Do your work processes deliver products and services that achieve customer value and organizational success? You need an infrastructure and methods to manage your work processes. We provide training and coaching to help you learn and implement the fundamental principles of process management.

Lean Six Sigma Training and Coaching

Is your organization performance suffering because of too much variation, too many errors, long lead-times, or wasteful activities? Do you lack a systematic approach to improve process performance? Lean Six Sigma combines the power of Lean and Six Sigma. The DMAIC methodology is a systematic approach that can help you solve some of the biggest problems that are holding you back from higher levels of performance. We will provide training in the methods and tools so that executives, projects leaders, and team members learn how to apply Lean Six Sigma to make strategic improvements. We will provide coaching to get you through the learning curve quicker and ensure sustainability in your approach and results.

Lean Culture & Skills Training and Coaching

Lean Culture and Skills Training and Coaching

How do you develop workforce members, managers and leaders to achieve high performance? How do you engage them in improvement and innovation? We will teach you how companies like Toyota have created a culture that makes the pursuit of operational excellence a competitive advantage. We will coach leaders and the workforce to change the way they think about work and continuous improvement, creating an environment of high performance and sustainability.

Strategic and Business Planning Facilitation

Does your organization establish a strategy to address its strategic challenges? Do you convert your strategic objectives into action plans with key measures or indicators of progress? We will facilitate the development of plans that translates purpose, vision, values and mission into key strategic objectives and goals. We will help you develop, deploy, and track action plans to achieve the organization’s objectives and be more competitive.

Performance Excellence Assessments

Do you know the greatest strengths and opportunities in your organization, and how you stack up against world class performers? Have you prioritized your operational improvement initiatives to get the most out of your efforts? We can provide a thorough assessment of your organization to create a profile of strengths and opportunities with recommendations for improvement. We can assess the organization as a whole, or part of the organization. Periodic assessment will provide you with information to measure your progress toward performance excellence.

Business Improvement Project Facilitation

Do you need quick results or added capacity to improve performance? Do you lack the skills and capacity to make the changes that you need to make today? We can provide highly skilled project leaders to guide your team and make big improvements. We will utilize the most appropriate methods and tools to diagnose and solve your business problems. We will help you to address change resistance issues and ensure controls are put into place so that improvements are achieved and sustained.

Operational Excellence Executive

Is your leadership team missing that key person that is responsible for leading initiatives that lead to excellent performance in the key operations of the organization? Operational Excellence Executives (OEEs) are highly skilled individuals that bring great value to an organization, just like a Chief Financial Officer or Chief Operations Officer. OEEs can have a direct impact on improving the financial performance of an organization. This is accomplished by identifying and reducing the costs of poor performance in the organization. We can fill the role of the Operations Excellence Executive on a part-time basis. This provides you with quick access to a highly skilled individual who brings immediate benefit to your organization.

Lean Layout Facilitation

Is your workplace laid out in a manner that facilitates high value processing and minimizes wasteful activities? Do you know how to design or redesign your workplace so that work is more effective and efficient? We know how to guide your team through a systematic planning process that will yield an optimal layout for your organization. We can work with your engineers and architects to provide them with a design package so they meet the needs of our customers and employees.

Train the Trainer

Are you struggling with effective knowledge transfer in your organization? Do you need to deploy skills in the organization, but lack the training methods and techniques to know that people will learn and use their new skills to add value to the organization? We can train your trainers to use adult learning methods so that knowledge transfer is effective and efficient. Your trainers will become experts at engaging learners so they are prepared to deliver results in a high performance environment.

Coaching Skill Development

Are you getting optimal performance from your transformation leaders and practitioners? Do you know how to provide high value coaching so that people can achieve organizational and personal goals? Coaching is different from teaching or cheer leading. We know how to develop your coaches so they enable people for self-discovery and removal of barriers that are holding them back.

Baldrige Criteria Assessment

The Baldrige Performance Excellence Criteria are widely recognized as the most robust assessment standard available to evaluate the overall strengths and opportunities for organizational systems and performance. We can conduct a partial or full assessment to guide your strategic and performance improvement planning.

QUESTIONS ABOUT ACHIEVING EXCELLENCE? ASK US.

Ask An Expert

Ask One of Our Experts!

We’re here to help answer your questions. Achieving excellence is difficult work, but our experts are on hand to help you every step of the way.

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We have expertise that can help you solve your most pressing business problems.

MORE THAN THREE DECADES OF EXPERIENCE

PRODUCTS AND SERVICES

Click on a Category for More Information

QUESTIONS ABOUT ACHIEVING EXCELLENCE? ASK US.

LET’S WORK TOGETHER

We work with your staff as a single, united team to give our clients the highest-quality advice and results possible.