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6 Principles for Effective Process Management 2017-07-09T19:50:55+00:00

6 Principles for Effective Process Management

6 PRINCIPLES FOR EFFECTIVE PROCESS MANAGEMENT

2 p.m. to 3 p.m. EDT
THURSDAY, JULY 20 

Process management is essential for organizational success. Without clearly defined process management, ambiguity and chaos can prevail at the expense of your customers and organizational results. If you want to take your process management program to the highest level, or you simply want to become a better process manager, then plan to adopt these six essential principles for process management.

SEATING FOR THIS VIRTUAL EVENT IS LIMITED. RSVP NOW.

WEBINAR REGISTRATION

ABOUT THE WEBINAR PRESENTER

ER RALSTON
PRINCIPAL, COACH, AND TRAINER

Er brings more than 30 years of experience in numerous operations and process improvement interventions. He is an accomplished coach, trainer, and consultant, specializing in business process excellence, Lean and Six Sigma improvement methodologies, and the Malcolm Baldrige Excellence Framework.

Er is the founder of Ralston Excellence, a North Carolina-based training and consulting firm. Over the past several years, he has managed and delivered training and consulting services to clients around the world. He has facilitated several large-scale process improvement transformation initiatives to enable achievement of company strategic goals in multiple industries, including manufacturing, service, and healthcare. Previously, Er held positions as a Master Black Belt with the Juran Institute and with Wake Forest University Baptist Medical Center.

Er earned a Bachelor of Science degree in Statistics from North Carolina State University and a Master of Business Administration degree in Quantitative Analysis from the University of North Carolina at Greensboro. Er is a Senior Member of the American Society for Quality and a certified Six Sigma Master Black Belt. He served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award Board of Examiners.

WHAT YOU’LL LEARN

3 IMPORTANT TAKEAWAYS
  1. How to provide visionary leadership that encourages high-performance work and an engaged workforce.
  2. How to establish requirements and measures that are clear and understood with a focus on customer-driven excellence.
  3. How to seek consistency in plans, processes, and activities in a fully interconnected manner for the organization.

KEY TOPICS

5 AREAS TO EXPLORE
  1. Prioritization of key processes
  2. Three major roles for process owners.
  3. Tips for measuring process performance
  4. Three key steps for effective process control
  5. Continuous process improvement

“Er and I worked together for more than 10 years at AMP, Incorporated. Er’s analytical mind and methodical approach to business enabled the company to achieve high levels of performance in quality, customer service, and profitability. Er has always displayed a high degree of integrity, responsibility, and ambition.”

Robert Bruggeworth • CEO, Qorvo
“I had the opportunity to work with Er on both a space redesign and a major core process redesign and found Er to be extremely knowledgeable, capable, and able to manage varying and often diverging opinions and data. He is very good at helping a group create renewal that is their own. Er applies Lean in a holistic and balanced way, so no matter what the issue or the challenges, you will find balanced and effective solutions.”
Dr. Nathan Hagstrom • Chair of Pediatrics, Lehigh Valley Health Network
“Er has extensive background in quality, continuous improvement, and statistical analysis. Er has strong personal characteristics, including impeccable honesty and integrity. He is bright, experienced, and analytical in his approach to business.”
Doug Cross • Former President, Atrium Windows and Doors
“Er is a dedicated quality professional whom I have known for many years. He is a good Baldrige thinker and an experienced quality expert who has proven effective at implementing positive change in many industries and organizations.”
Mike Nichols • Former President, American Society for Quality
“Er is an incredible professional in his field. He comes with experience and knowledge that is invaluable and he delivers performance through exceptional moral and ethical behavior. He has a great ability to convert information into knowledge that anyone can learn from.”
Doug Johnson • Former Director of Innovation, Presbyterian Healthcare Services
“Er is a very gifted and intelligent mind in the realm of process improvement. His understanding of data, process, and methodology were unparalleled at WFUBMC.”
Eric Shipton • Director of Data Analytics and Process, Wake Forest Baptist Health

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